Tips Every New HVAC Technician Should Know
As an HVAC technician, customers want you to answer all the heating and cooling questions. It's vital that you focus on being as prepared and knowledgeable as possible. You want your customers to have trust in you. There are many different methods that you can use to help stay on top of your industry.
Staying Up-to-Date on Industry Trends and Technology
A vital part of any successful HVAC technician's attitude is the willingness to learn. The HVAC industry is always evolving with new technologists and professional trends. Taking continual HVAC courses can help to keep you up-to-date with new technology. Talking to other technicians can also provide some insight into the HVAC trends.
Always Be Detail-Oriented
You can't learn every aspect of the HVAC industry if you try to take every shortcut possible. The best approach to becoming an industry expert is to be meticulous and methodical. Always have pride in the work that you perform. You'll set a standard for paying attention to details. This helps to ensure that all your professional work is correct.
Having the Right Tools On-Hand
One of the worst things that you can do is have to run back to your office to get more tools. Even worse is having to wait until a co-worker arrives with the needed tool. It's best to have the right tools from the start. You'll want to carry a personal toolbox that contains the necessary tools to get the job done. These include screwdrivers, flashlights, pliers, and PPE.
Go Into Every Service Call With a Plan
One of the best steps you can take as an HVAC technician is to plan out what you're going to do on your next service call. In most cases, you'll get a description of the problem as you go to the call. This gives you time while you're driving there to problem solve. You should have a list in your head of what you need to look at when you arrive. This helps to determine the potential source of their issue. By preparing ahead of time, you can limit any flustering that happens when you get in front of a customer.
Report Your Findings With Customers
Another great tip includes being open and honest in your report to your customers. Sometimes telling them what is wrong is straightforward. Other times, you may be struggling to identify the culprit of their issue.
Instead of explaining what could be wrong, tell your customer what you've done so far. Customers are going to be more open to wait for another HVAC technician if they know the progress made. You should never opt for guessing the issue. The customer will think of you as untrustworthy if the problem ends up being something else.
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If you have any questions, we’re here for you. We strive to go above and beyond to service our customers. We strive to foster close, ongoing relationships with HVAC contractors. We want you to help grow your business. While offering quality HVAC equipment and parts, we give needed advice and expertise.
