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Homeowners rely on Ruud equipment to keep their homes comfortable and efficient. They also count on HVAC contractors to install and maintain those products with the highest standards of professionalism and integrity.
When customers want to be sure of both, they look for Ruud Pro Partner certified contractors. These contractors are verified as delivering the most capable, ethical and customer-centric service of any in the marketplace.
The Mark of Quality
Ruud Pro Partner Program’s goals are to:
- Build relationships with distributors, contractors and customers
- Recognize and reward partners that exemplify the highest standards
- Support members’ success by driving more sales and helping them gain new customers
The Ruud name means quality, and HVAC professionals choosing to join the Pro Partner Program show customers that they live up to the same principles.
Ruud Pro Partner Program members receive numerous benefits for themselves as well as their clients. Contractors that obtain membership receive promotional assistance, extensive training options, and personalized programs and services. Their clients gain access to exclusive financing options, promotions and an overall higher value for their equipment and service.
Although no training is required before they enter, once they join they are eligible for Ruud University. This is a one-stop resource for continuing professional education. Students learn best practices, gain product knowledge and obtain technical skills from experts in the field.
Businesses that want to join the organization must meet the following requirements:
- Exceptional customer service and satisfaction rates: Membership is required to have a four-star rating based on a minimum of 30 customer-submitted online reviews per year. The company evaluates members annually to confirm they live up to its expectations.
- High-performance sales: To join, contractors must ensure that Ruud residential products make up at least 60 percent of their annual purchases. They also need to demonstrate high sales figures for those products.
- Commitment to improvement: Members are required to participate in ongoing professional development. This includes completing a minimum of 10 collective hours of authorized training courses.
- All required documentation: Members must be in good standing with their distributors and hold all required and applicable licenses.